The Firm’s unwavering commitment to the highest ethical and professional standards is always at the forefront of every action we take. For this reason with have implemented standards and guidelines that are observed and implemented by all of our members.
Anti-money Laundering Policies and Procedures
AML policies implemented by our Firm are based on the highest standards required by the Cyprus Bar Association which is the governing body, with overseeing rights on all legal professionals in the Republic of Cyprus. Our Firm, before accepting a new client, will commence the onboarding procedure, the first stage of which entails conducting client due diligence enquiries on each prospective client and persons connected to them. At the same time ongoing monitoring of existing clients is also conducted. Where necessary for the purposes cited above, and where an obligation to do so exists and is imposed on us by Law, we may apply for and obtain information from third party data providers.
Complaints Procedure
Our Firm is committed to providing its clients with personalised and professional legal advice of the highest quality. Nevertheless, even in the most serene of professional relationships, the time may come where a party is unhappy in relation to the services they have received. If such an event occurs, any client who is unhappy in relation to the advice and/or assistance and/or services that it receives from our Firm, including any concerns about an invoice, is entitled to lodge a complaint.
You can initially file your complaint by sending us via post a registered letter (whereby proof of receipt by us will be obtained) at the following address:
Kleopa & Paraskeva LLC
Themistokli Dervi Street, No.6
Papyrus Building, 4th Floor
Suites, 3, 4 & 5
1066, Nicosia, Cyprus
In your complaint, we will need you to include the following information:
- your full name, contact details and case number (if applicable)
- the lawyer or member of our staff that you were in contact with
- any documentation or correspondence related to your complaint
- details of your complaint along with a suggestion for redress from our side
A partner of our Firm will review your complaint and, after having investigated the whole matter, will reply in writing within 1 month from the date of receipt of your complaint, conveying our Firm’s position and suggestions. Our intention is and always has been to address any issues as they arise and rectify any errors that may have occurred.
Should any client find themselves not satisfied with our reply and the suggestions contained therein, while having reached the decision that a disciplinary offence has been committed, then you may contact the Disciplinary Council of the Cyprus Bar Association and lodge your complaint with them. The Disciplinary Council in examining complaints it will reach a decision on whether a certain lawyer or law firm has breached any of their obligations under the Advocates’ Code of Conduct Regulations of 2002 as amended, to which all lawyers in the Republic of Cyprus must adhere to. In accordance with these Regulations, any of the parties to the procedure before the Disciplinary Council of the Cyprus Bar Association has the right to Appeal against the Council’s decision and file an application to such an effect with the Supreme Court of Cyprus. The Supreme Court will review the application and either confirm the decision of the Disciplinary Council, or set it aside or may also issue any other order as it deems proper and just.